Return Policy

Returns and Refunds

We will accept a return of the products for (i) an exchange; or (ii) a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of the shipping date to you (the “Return Period”) and provided such products are returned in their original, new condition with no damage. After the Return Period, we will provide no refunds or exchanges for products purchased from us.

To return or exchange products, you must complete and email a Return Merchandise Authorization Request Form (an “RMA Request Form”) to our Customer Service Department support@electrobiocide.com We will review your request upon receipt, and if appropriate, provide you with an RMA Number (an “RMA Number”). You may request an RMA Request Form from our Customer Service Department via email (support@electrobiocide.com). You must obtain an RMA Number before shipping your product. No returns of any type will be accepted and no refunds or exchanges of any kind will be provided without an RMA Number.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment so you may decide to insure your return shipment. 

Refunds and exchanges are processed within approximately three (3) business days of our receipt and inspection of your returned product(s). Your refund will be credited back to the same payment method used to make the original purchase. If you request an exchange, the exchanged product will be mailed to you, to the ship-to address that you indicated during the time of your original purchase. 

WE OFFER NO REFUNDS OR EXCHANGES FOR PRODUCTS THAT:

  • Are designated on the Websites as non-returnable, including but not limited to, all non-stock bulk products and private label/custom products; 
  • Have been customized in any way; 
  • Have been opened, used, modified, or otherwise tampered with; or
  • Have been damaged through no fault of ours or where your return shipment is missing components or parts.
  • DISCLAIMER OF WARRANTY

 

THE INFORMATION, SERVICES AND PRODUCTS OFFERED ON OR THROUGH THE WEBSITES AND ANY REFERENCED THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THIS INCLUDES ANY LISTING OF ANY THIRD PARTY GOODS OR SERVICE PROVIDER INCLUDED IN THE WEBSITES. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE WEBSITES.

ANY THIRD-PARTY GOODS OR SERVICE PROVIDER IS SUPPLIED AS A CONVENIENCE TO THE USER AND LISTING DOES NOT CONSTITUTE SPONSORSHIP, AFFILIATION, PARTNERSHIP, OR ENDORSEMENT. 

Guardian DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT OF THE LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Guardian DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE WEBSITES, OR ANY MATERIAL ON THE WEBSITES IN TERMS OF ITS CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. Guardian DOES NOT WARRANT THAT THE WEBSITES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE WEBSITES WILL BE UNINTERRUPTED OR ERROR-FREE.